Create a delivery request
Enter delivery, contact and timing details and submit them for review by the project team.
Before you begin
Open the project page and continue to the request form: Find a project and start a delivery request. If the site has rules, they open first on a page with one button, I accept and continue. There is no checkbox. A site without rules text takes you straight to the form. You do not need a RERA account to submit a public request. A project manager's sign-in is a separate workflow: Sign in, recover an account and choose a language.
Under the form title it says All fields are required unless marked optional. Optional fields end in (optional), for example the delivering company, the transport contact and the message.
For a new request, choose a delivery date on or after the earliest permitted day and an arrival offered by the form. The minimum notice also applies to the arrival time; if a timing error gives an earliest arrival, choose that time or later. The public sentence below the date names the weekday of the earliest delivery day; for shorter notice, contact the site’s logistics manager directly. Managers do not see that sentence, but the same project notice limit applies to their new requests. For new requests, arrival choices use 15-minute steps, starting at a configured opening time (rounded up to a step if needed) or midnight if none is set, and ending at the last step at least 15 minutes before a configured closing time, or at 23:45 if none is set.
Complete the form
- Under Company, enter the company receiving the delivery, your name, phone number and email address.
- Enter the on-site contact's name and mobile number so the project can coordinate arrival.
- If known, add the delivering company, transport contact and phone number (marked optional).
- Under Delivery good, describe what is being delivered.
- Complete the destination and resource selections shown on the form. Required fields depend on the project. For guidance, see Choose destination and handling resources.
- Under Delivery date/time, enter the delivery date (What date do you want to deliver?). Type it as dd.mm.yyyy or pick it in the calendar. Then choose the arrival (What time will you arrive?) and the departure (What time will you leave?) from the two lists. Both lists run in 15-minute steps and start on Choose time. They only offer times inside the site's opening hours. Leave times at or before the arrival are greyed out. If the form asks how long the delivery will take, enter the duration. See Choose delivery time and enter transport details.
- Add an optional message if you need to give the project team more context. You may also enter request-specific notification addresses if that field is shown; see Share request updates and reply to mail.
- Review the entries and select Create request.
If required information is missing or invalid, the form returns with a red summary at the top, for example Please check 1 entry. Each problem in the summary is a link: select it to jump to its field. The field itself shows the problem next to it, for example Please fill in. Correct the fields and select Create request again; the red error state shown after correcting the value may remain until the form is submitted again. The form requires contact and delivery information, a valid email address, requester and on-site contact phone numbers meeting the minimum length, a delivery date and arrival and leave times. The server also refuses arrival or leave times outside the site's opening hours; the message names the allowed window. Options such as destination, drop-off zone, duration, tools and vehicle details depend on the project's configured resources and settings. When the project asks for dimensions, enter lengths in metres (m) and weights in kilograms (kg); vehicle types such as Van, Truck and Semi-trailer truck are shown in the language of the page.
What happens after submission
A successful submission creates an open request and shows a confirmation page. It lists what was booked: delivery date, time, drop-off area, offload tools, final destination, company and delivery info. Open means the request is awaiting review; submission does not mean the project has approved it or guaranteed the requested time. To change or cancel the request, reply to the confirmation email; your message goes to the project team's notification addresses (normally the site's logistics manager).
If the form rejects the selected date or time, follow the field’s error, choose a permitted date and arrival from the available choices, and try again. If a tool or drop-off zone is shown as unavailable, choose another one or contact the project team. Before a date is entered, elements whose availability ends before the earliest possible arrival on a new request may already be omitted or shown as unavailable. Other availability and size checks use the selected date and arrival; a selected element that becomes invalid remains visible for correction. Do not assume an option is available merely because it is described in general help: project settings, options enabled for you and configured resources determine what appears.
Your browser remembers your contact details
After a successful booking, this browser remembers your contact details for that site. The next time you open the form on the same device, the empty contact fields are filled in and a note says Filled in from your last booking on this device. A form you started but did not send is also kept for 7 days and restored with the note Restored what you entered earlier on this device. This memory stays on your device. Nothing is sent to RERA for it. On a shared computer, select Clear form in the note to remove it.
Create and submit a delivery request
These images show the English RERA interface, captured on 13 November 2026 UTC in a synthetic local project. Example project dates use a synthetic January 2030 clock. The GIF presents selected actual steps. Options depend on the project and your role.
