Terms and troubleshooting
Key distinctions and routes to task-specific help.
Key distinctions
- Open, accepted and refused: request states are different from email delivery and from a calendar guarantee. See create a request, approve and decline or cancel.
- Requester and project manager: sending a public request and managing a project's requests are different workflows. See account access.
- Manager and watcher: team access and notification recipients are separate concepts. See team members and watchers.
- Invited and joined: an invitation is not accepted membership. See accept an invitation.
- Available options: the form and available actions can vary by project, feature availability and your permissions. Check the relevant guide or ask your project contact.
Where to look
| If you need help with… | Open… |
|---|---|
| Finding a project or its terms | Start a request |
| Missing form fields or validation errors | Create a request |
| Destinations, resources or unavailable options | Destination and resources |
| Dates, arrival and departure times, goods or vehicle details | Delivery times and transport details |
| Updating a declined request or interpreting the confirmation | Resubmit a request |
| Notification recipients, private links or replies | Notifications and replies |
| An overlap or conflict warning | Scheduling conflicts |
| An invitation that cannot be accepted | Accept an invitation |
| A project address that does not work | Start a request |
| Missing team or activity controls, or the red message “You do not have permission to open this page. Please contact RERA support (service@rera.io) if you need access.” | Team access and activity |
| Sign-in problems (locked account, expired link), password recovery or language selection | Accounts and language |
When asking your usual project contact for help, describe the page, action and error. Do not share passwords or forward private invitation/edit links. A displayed confirmation is not proof that an email arrived. Each task guide explains what to expect and its limits.
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